Return & Refund Policy
At RENDEZVOGUE, we want you to feel confident when shopping with us. If your purchase is not quite right, you may request a return in accordance with the conditions set out below.
Return Policy
We offer a 30-day return period from the date your order is delivered. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, items must:
- Be unworn and unused
- Be returned in their original condition
- Have all original tags attached
- Be returned in their original packaging
- Be accompanied by your order number or other proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
All returns must be requested and approved before an item is sent back to us.
To request a return, please contact our Customer Service team through our Contact Page or by emailing us at info@rendezvogue.com
Please include your order number and the item(s) you would like to return.
Once your return request has been reviewed and approved, we will provide you with the appropriate return address and return instructions.
Please do not send an item back before receiving return instructions from us. Returns sent without prior approval may not be accepted.
Return Shipping Costs
Unless an item is defective, damaged or incorrect, the cost of returning an item is the responsibility of the customer.
Any customs duties, import charges, taxes, or handling fees associated with a return are also the responsibility of the customer where applicable.
We strongly recommend using a tracked shipping service and retaining your proof of postage until your return has been received and processed.
The customer remains responsible for the return shipment until it has been received at the designated return address.
Return Address
Approved returns must be sent to the return address provided by our Customer Service team.
Please do not return products to any company or administrative address displayed on our website unless specifically instructed to do so.
The correct return address and shipping instructions will be provided once your return request has been approved.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible so that we can assess the issue and provide an appropriate solution.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
Depending on the circumstances, the appropriate resolution may include a replacement, refund or reimbursement of reasonable return shipping costs.
Exceptions & Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once their hygiene seal or protective packaging has been removed.
This may include:
- Underwear, including bras and briefs
- Swimwear where the hygiene seal has been removed
- Other products where return restrictions are permitted for hygiene or health-protection reasons
Returns on discounted items & Gift cards are non-returnable.
If you are unsure whether an item is eligible for return, please contact our Customer Service team before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, colour or product, you may return the original item in accordance with this policy and place a new order for your preferred item.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
For further information regarding cancellations and your applicable cancellation rights, please refer to our Cancellation Policy.
Refunds
Once your return has been received, we will inspect the item to confirm that it meets the applicable return conditions.
If your return is approved, your refund will be issued to the original payment method.
We aim to process approved refunds within 10 days after receiving and inspecting the returned item.
Please note that your bank, card provider or payment processor may require additional time before the refund appears in your account.
If you believe your return has been delivered to us but you have not received confirmation or your refund within the expected timeframe, please contact our Customer Service team with your order number and return tracking information.
Contact Information
Store Name: RendezVogue
Company Name: IK Brands
Company Registration Number: 002082690
Company Address: 34 N Frankin Ave, Ste 687 Suite 5233, Pinedale, 82941 Wyoming, USA
Company Warehouse Address: 12 Scaliot Close, New Mills, High Peak SK22 3BX, United Kingdom
Important: Please note that the company warehouse address listed above is not a returns address. Returned items must not be sent to this location.
For return instructions and the correct return address, please contact our Customer Service team at info@rendezvogue.com before sending any items back.
Email: info@rendezvogue.com
Phone: +44 7473 942408
Customer Service Hours
Monday to Friday: 09:00 – 17:00 (GMT/BST)
Saturday and Sunday: Closed
We aim to respond to customer enquiries within 24 hours.