Frequently Asked Questions

Orders are generally delivered within 6–14 business days, including processing and transit time.

Please keep in mind that delivery timeframes are estimates and can occasionally be affected by circumstances outside our control.

For more information about processing and delivery, please see our Shipping Policy.

At present, RENDEZVOGUE delivers exclusively within the United Kingdom. International shipping is not currently available.

Once your order has been dispatched, you can follow its progress through our Tracking Page using your order number and the email address associated with your purchase.

Please allow a little time after dispatch for the carrier's tracking information to become available.

Yes. RENDEZVOGUE provides complimentary shipping on all UK orders, with no minimum purchase required.

You have 30 days from the date your order is delivered to request a return.

Items must meet our return conditions to be eligible. For further information, please see our Return & Refund Policy.

To request a return, simply get in touch with our Customer Service team through our Contact Page and provide your order details.

Please wait for your return to be approved and for return instructions to be provided before sending any items back to us.

For further information, please see our Return & Refund Policy.

If you would like to cancel your order, please contact us as soon as possible, within 24 hours of placing it.

If your order has already entered processing or has been dispatched, we may no longer be able to stop the shipment.

For further information, please see our Cancellation Policy.

Once your returned item has been received and inspected, we will let you know whether your return has been approved.

Approved refunds will be issued to your original payment method within 10 days of receiving the returned item. Your bank or payment provider may require additional time for the funds to appear in your account.

For further information, please see our Return & Refund Policy.

If you receive an item that is damaged, defective or different from what you ordered, please contact our Customer Service team within 7 days of delivery through our Contact Page.

For further information, please see our Return & Refund Policy.

Our Customer Service team is available to assist with questions about your order, delivery, returns, products or any other enquiries.

Email: info@rendezvogue.com
Phone: +44 7473 942408

You can also reach us through our Contact Page.

Our Customer Service team is available during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
Saturday and Sunday: Closed

We aim to respond to all customer enquiries within 24 hours on business days.

During particularly busy periods, responses may occasionally take a little longer, but our team will get back to you as soon as possible.

At RENDEZVOGUE, we offer a selection of convenient payment methods, including:

• Visa
• Mastercard
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

The payment options available to you will be displayed at checkout.

For further information, please see our Payment Policy.

Payments are processed through secure payment systems, with SSL encryption used to help protect information transmitted during checkout.

For more information about payment security and how your payment information is handled, please see our Payment Policy.

All prices and transactions on RENDEZVOGUE are processed in British Pounds Sterling (GBP).